Eric Sammons' Resume (Last updated September 22nd 2008)

Red Hat, Senior Technical Account Manager, Raleigh, NC (Mar 2007 - Present)
Primary technical contact for no less than 5 Red Hat premium customers. Work and track incidents and problems to closure; creating incident reports for tracking. Perform root cause analysis resulting in successful resolution and closure of incidents. Coordinate and host Lunch-n-Learns covering technical topics related to the support and management of Red Hat Enterprise Linux; host regular meetings. Liaison between customers and Engineering, tracking requests for change and feature requests on behalf of the customer. Provide weekly and quarterly reports to customers, ensure customers are receiving pro-active notifications and monthly newsletter. Contribute to Red Hat's knowledgebase system.

Federal Reserve Information Technology, Sr. Operating Systems Programmer, Richmond, VA (Sep 1999 - Mar 2007)
Unix technical lead; working with other support areas on design and implementation strategies for Linux solutions across Intel (physical and virtualized) and s390 architectures; bringing new Linux based workloads into an existing Unix environment. Provide documentation and training to key support areas. Develop and support Red Hat kickstart solution; customized to ease use (leveraging Apache and PHP). Architect RedHat Network solution based on requirements and deploy in support of our RedHat Linux workloads. Adding customized software channels and configuration channels.

Oversight responsibility for the Unix operating environment and its compliance with security mandated patches and standard operating procedures (managing and tracking deployment of required changes and maintenance). Develop processes and implement necessary tools (PERL, RT, and Apache) to improve the tracking of security requested work.

Technical Lead responsible for the management of staff resources providing support for our Linux based workloads.

Technical lead, Solaris 2.6 to Solaris 8 migration. Including customer communication, scheduling and deployment. Provide 24x7 support, a week at a time, for 300 servers distributed across 3 data centers.

Self, Open Systems Consultant, Richmond, VA (Sep 2000 - Sep 2002)
Provide consulting services to a privately held, local, company. Migrate companies accounting system from SCO Unix to Red Hat Linux. Establish low cost contingency solution leveraging OpenSSH and Rsync technologies. Implement SAMBA for user and printer shares for Windows based workstations.

Provide necessary training to staff; technical and non-technical. Perform configuration updates as requested by the customer. Install necessary maintenance and updates as requested.

Circuit City Stores, Systems Administrator II, Richmond, VA (Apr 1997 - Sep 1999)
Lead responsible for the support and management of four development servers running HP/UX, DCE, and Encina. Provide documentation of procedures and policies for the development environment.

Selected to provide architecture design and implementation support for E-Commerce start-up project (based on the Solaris Operating Environment), working with developers, other key support groups, and external vendors. Architect, deploy, and support distributed (tiered) application environment; including web server, middleware components, and database.

Reynolds Metals Company, Sr. Unix Systems Administrator, Richmond, VA (Apr 1996 - Apr 1997)
Responsible for, a week at a time, the support and maintenance of AIX and HP/UX servers. Worked with the Networking and Information Security areas to deploy a Secure ID solution.

Computer Task Group, Open Systems Consultant, McLean, VA (Mar 1995 - Apr 1996)
Provide AIX consulting and support services to companies in the Northern Virginia area. In most cases support was 24x7 with oncall.

Computer Science Corporation, Open Systems Consultant, Rockville, MD (May 1994 - Apr 1995)
Provide consulting, deployment, and support service to a national government agency. Managing the deployment and support of over 200 AIX systems between two sites connected via a Metro Area Network.

Aug 2006 - Present Foundation Certification in IT Service Managment (ITIL)
2004 - Present Red Hat Certified Engineer (RHCE) Certificate Number: 805007668329332
2000 - 2003 GIAC Certified Unix Security Administrator (GCUX)